A lot of collision shop owners are excellent technicians. However, most of them are less skilled as business owners. And while there are a lot of resources when it comes to the technical side, there aren’t as many resources for the entrepreneurial side of the business.
As the automotive repair industry changes rapidly, with the emergence of hybrid and electric, more sophisticated, modern cars, how can the independent collision repair shop owner ensure that his business survives and thrives well into the future?
Join Matt DiFrancesco and Bob Miller, Independent Automotive Trainer at Train Them Now, LLC, as they talk about what’s going on in the automotive industry today, and how Bob is helping shop owners become better business owners through his training.
Bob talks about:
- Why he spends a lot of time talking about profitability in his training
- The importance of making repeat customers
- One of the biggest challenge independent shop owners face today
- What can shop owners do to help entice their technicians to stay
- How can independent repair shops continue to move forward as the industry moves forward?
- Can retirement plans be considered as an incentive for shop employees?
- The advantage of bringing in younger technicians
- How do you grow your own talent?
- Why having a lucrative career doesn’t always require a college degree
- The three things shop owners must do to thrive in the coming years
- …and more
Connect with Bob Miller:
- LinkedIn: Bob Miller
- Email: trainthemnow@gmail.com
- Phone: (610)505-7561
Connect With Matt DiFrancesco:
- matt@highliftfin.com
- (814)201-5855
- LinkedIn: Matt DiFrancesco
- LinkedIn: High Lift Financial
- Facebook: High Lift Financial
About Our Guest:
Bob Miller’s career spans 34 years. He began in repair facilities, from independent shops to dealerships as well. About 15 years ago, he decided to start his own company. He also started training people which has proven to be a success.
Today, Bob has become a specialist in automotive training, which covers management profitability, customer service, or technical in nature. Bob has developed online, classroom, and hands-on training. His style is to conduct and supervise training in a way that enhances the student’s productivity and quality of work to meet the rapid pace of change in the automotive repair industry.
Bob loves to teach because he enjoys “seeing the light bulb go on” in his student’s eyes when they pick up a concept or learn something new. He currently has a following of people from across the country, which has encouraged him to continue doing what he does to this day.
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