Disputes between insurance companies and collision repair shops are not uncommon. From errors with estimates, repairing parts vs. replacing parts, to choosing the right type of replacement parts to be used.
Unfortunately, a lot of shop owners think that they need to agree with whatever the insurance agents say because otherwise, they will lose business.
But who is it that the body shops really work for? Is it the insurance companies who will keep cars running through their shops? Or should they be, first and foremost, looking out for the car owner’s best interest?
Join Matt DiFrancesco and Clay Hoberecht, Owner of Best Body Shop, as they talk about why Clay thinks that the auto repair industry has gone upside down and inside out in terms of who the body shop truly serves, and how having the right culture for your team helps to shift the focus on what really matters.
Clay talks about:
(07:58) What’s it like to be a pro-consumer guy
(08:22) How he realized the importance of social media
(09:01) How Barrett Smith influenced his life
(14:48) The idea behind creating a culture that’s humble, hungry, and smart
(17:12) Why building a culture that’s based on love is one of the hardest things you can overcome
(24:53) How failures encourage innovation
(26:16) Why does he feel most depressed when he hits a goal?
(27:15) Why running a collision repair business today is 100x easier than it has ever been
(31:38) One of the things that’s missing in the auto repair industry today
(34:21) Why there’s a lack of trust and respect in the industry
Connect with Clay Hoberecht
Website: https://www.bestbodyshopinwichita.com/
Facebook: https://www.facebook.com/BESTBODYSHOPINWICHITA/
Instagram: https://www.instagram.com/best_body_shop/
Youtube: https://www.youtube.com/channel/UChCO2bdT8mfsstfv9_pZvZQ
Connect With Matt DiFrancesco:
matt@highliftfin.com
(814)201-5855
LinkedIn: Matt DiFrancesco
LinkedIn: High Lift Financial
Facebook: High Lift Financial
About Our Guest:
Clay Hoberecht first got into the industry 20 years ago, as a technician. He started from sweeping floors to cleaning cars and worked his way up. After several years, he realized that as much as he loved working on cars, he also wanted to put up his own shop and become an entrepreneur.
After spending some years as a shop owner, he’s learned a lot about how things work in the collision repair industry and came to the conclusion that the system is broken and some things needed to change. He challenged the way insurance companies worked and encouraged body shops to fight for the correct way of repairing vehicles and put the car owners and their family’s safety first.
Today, Clay is the owner of Best Body Shop in Wichita, KS. They focus on providing outstanding customer service by maintaining a culture of being Humble, Hungry, and Smart. They are driven to create not just satisfied customers, but a family of rabid fans through their commitment to excellence.